Thursday, January 17, 2008

The Importance of Technicians

The Unsung Heroes of This Computer Dependent Generation


When I started here at Northwest Computer almost two years ago, when I was a young man of Twenty-two instead of the grizzled old man of twenty-four I've become, if you'd have asked me if I fancied myself tech savvy I'd have smiled and said yes. I'd have been wrong. It took about four days of working here to prove that to me. I've gotten better over time, learned where tech came from and where it's heading. Some of this I've learned from retail associates, some of it from customers who were more avid than I. No one though, has taught me more about tech and the computer industry than the gentleman who work behind the scenes and take very little glory. I'm talking now about the technicians.

That's right. Those guys and gals. The ones who mutter under their breath as they look at dirty computers. The folks who look at you sideways when you tell them about your machine and how it games pretty well. The people who can talk endlessly about cas latency and hard drive spin or seek time. These are the people who can teach you the lessons that'll keep you relevant in a business that changes quicker than you can blink. They'll tell you everything you ever wanted to know about computers and then some stuff you never, ever cared about. And nine times of ten, they'll do it with a smile because it's what they love to do.

If you've ever known anyone who loved what they do, be it fixing cars or making cabinets you know they love to talk about it. Sure they might curse at their respective adored hobby or career under their breath but if you get them going they get wistful and excited all at once. Technicians are just like that. So do me, them and yourself a favor. AsK them how they're doing. Ask them what they're doing and most importantly, sing their praises whenever you're given the opportunity.